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Duck Creek Claims vs Guidewire ClaimCenter — Claims administration for US insurance, 2026.

Duck Creek Claims (17 named carriers) and Guidewire ClaimCenter (17 named carriers) both sit at the claims administration layer. Zero customer overlap in the public roster — they are addressing different segments of the same stack layer.

Last verified 2026-04-21 · methodology

TL;DR

  • Duck Creek Claims has 17 publicly-named carrier deployments; Guidewire ClaimCenter has 17. Both at the claims administration layer.
  • Zero customer overlap in the public roster. Duck Creek Claims and Guidewire ClaimCenter are addressing different carriers within the same stack layer.
  • Both classified modern on Phidea's generation axis.
  • Ownership contrast: Duck Creek Claims is PE-owned (Vista Equity Partners); Guidewire ClaimCenter is public (NYSE: GWRE).
  • Analyst coverage: 0 firms cover both, 1 only Duck Creek Claims, 2 only Guidewire ClaimCenter.

Customer overlap

BucketCount
Named on Duck Creek Claims only17
Named on Guidewire ClaimCenter only17
Named on both0
of which US-named on at least one side0

Only on Duck Creek Claims

  • Berkshire Hathaway Specialty Insurance (US)
  • Hollard Insurance (AU)
  • Northbridge Financial Corporation (CA)
  • Tokio Marine (JP)
  • GEICO (US)
  • Pacific Specialty Insurance Company (US)
  • FCCI Insurance Group (US)
  • West Bend Insurance Company (US)
  • Society Insurance (US)
  • Skyward Specialty Insurance (US)
  • Shelter Insurance (US)
  • GAINSCO (US)
  • …and 5 more on the vendor card.

Only on Guidewire ClaimCenter

  • Liberty Mutual (US)
  • Ascot US (US)
  • Alfa Insurance (US)
  • Arch Insurance (US)
  • Slide Insurance (US)
  • Beneva Insurance (US)
  • Texas Windstorm Insurance Association (US)
  • Allstate Canada Group (US)
  • Ascot Group (US)
  • Westfield Specialty (US)
  • AF Group (US)
  • West Bend Mutual (US)
  • …and 5 more on the vendor card.

Counts derived from 34sourced carrier-deployment entries across both vendor cards. Aggregate-only statements (e.g. “16 of the top 20”) excluded.

Stack position

Duck Creek Claims
Generation
modern
Stack layer
Claims administration
Founded
2000
Lines
auto, home, commercial, workers-comp, specialty
Replaces
mainframe claims systems
Guidewire ClaimCenter
Generation
modern
Stack layer
Claims administration
Founded
2001
Lines
auto, home, commercial, workers-comp, specialty
Replaces
mainframe claims systems

Ownership and corporate context

Duck Creek Claims
Type
private-equity
Parent
Vista Equity Partners
Acquired
2023
Deal value
$2,600M

Source: Insurance Journal

Guidewire ClaimCenter
Type
public
Parent
Guidewire Software, Inc.
Ticker
NYSE: GWRE

Carrier-segment specialization

Duck Creek Claims — geographic split

  • US
    14
  • AU
    1
  • CA
    1
  • JP
    1

Guidewire ClaimCenter — geographic split

  • US
    17

Analyst coverage differential

Only Duck Creek Claims cited by
  • Insurance Journal (2023: Vista Equity Partners Completes $2.6B Buy of Duck Creek)
Only Guidewire ClaimCenter cited by
  • PwC (2024: Optimising your operations with Guidewire)
  • Cognizant (2024: Guidewire implementation services — the IT strategy of choice for P&C insurers)

Recent news (last 12 months)

No news items in the last 12 months for either tool.

Sourced limitations

Duck Creek Claims
  • Public US-named deployments beyond Berkshire Hathaway Specialty Insurance are thinner than Guidewire ClaimCenter's. The named roster is global (BHSI, Hollard, Northbridge Financial, Tokio Marine) but US-specific public references are limited relative to the larger ClaimCenter customer surface.
    Source: Insurance Journal
Guidewire ClaimCenter
  • Individual per-carrier case-study surface is sparser than the aggregate roster claim. Guidewire reports 300+ InsuranceSuite customers across 30+ countries; the publicly named individual deployments are a small fraction of that — a structural pattern for incumbent modern vendors whose carrier relationships often run under NDA.
    Source: Apps Run The World

Limitations published on Phidea are sourced to the underlying citation and reflect what is publicly named — not an exhaustive list. Consult the vendor card for the full record.

Frequently asked

Do any carriers run both Duck Creek Claims and Guidewire ClaimCenter?
Not in Phidea's public roster. Across 34 sourced carrier-deployment entries on both vendor cards, zero carriers appear on both. The two tools are addressing different carriers within the same stack layer.
Who owns Duck Creek Claims and Guidewire ClaimCenter?
Duck Creek Claims is PE-owned (Vista Equity Partners). Guidewire ClaimCenter is public (NYSE: GWRE).
Which has more named US carriers?
Guidewire ClaimCenter has the larger publicly-named US roster: Duck Creek Claims 14, Guidewire ClaimCenter 17. Public-roster size is a coverage signal, not a quality signal — vendors with stronger NDAs may have larger actual US footprints than the public count shows.
Where are these tools positioned in the insurance stack?
Both sit at the claims administration layer. Duck Creek Claims replaces mainframe claims systems; Guidewire ClaimCenter replaces mainframe claims systems.

Adjacent reading