The Phidea network

phidea.eu — US insurance software

The map of every tool US carriers use — legacy, modern, AI-native — ranked by public signals against a binding methodology. This site you are reading now.

phidea.ch — heating and cooling, France-first

The French homeowner’s reference for heating and cooling decisions. Heat pumps, oil boilers, climatisation, ventilation. Real subsidy numbers, sourced; real costs, parameterised; honest about regional variation.

• Pompe à chaleur ou chaudière : comment choisir
• Combien coûte une pompe à chaleur air-eau pour 100 m²
• Garder ou remplacer sa chaudière au fioul
• Rafraîchir sa maison sans climatisation
• MaPrimeRénov' pour une PAC en 2026 : qui touche quoi
• Simulateurs — coût, dimensionnement, aides

phidea.tech — customer-service AI, for the teams using it

The plain-language reference for customer-service AI: agents, deflection, containment, automation pitfalls, the metrics that mislead. Written for CS leaders and the practitioners who actually run the systems.

• A high AI deflection rate doesn’t mean your customers got help
• When not to automate a customer follow-up
• Your AI agent can’t see the customer’s shadow workflow
• Why Salesforce’s contact center AI won’t work until you fix your data
• Contact-center AI tools — the catalogue

One method, three industries

The three sites do not share content. They share a method: every number sourced, every claim cited, every assumption named on the page that uses it. The bet is that the same editorial discipline travels across industries. The sites are the test of that bet.