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Duck Creek Claims vs TriZetto Facets — Claims administration for US insurance, 2026.

Duck Creek Claims (17 named carriers) and TriZetto Facets (3 named carriers) both sit at the claims administration layer. Zero customer overlap in the public roster — they are addressing different segments of the same stack layer.

Last verified 2026-04-22 · methodology

TL;DR

  • Duck Creek Claims has 17 publicly-named carrier deployments; TriZetto Facets has 3. Both at the claims administration layer.
  • Zero customer overlap in the public roster. Duck Creek Claims and TriZetto Facets are addressing different carriers within the same stack layer.
  • Both classified modern on Phidea's generation axis.
  • Ownership contrast: Duck Creek Claims is PE-owned (Vista Equity Partners); TriZetto Facets is a subsidiary of Cognizant Technology Solutions.
  • Analyst coverage: 0 firms cover both, 1 only Duck Creek Claims, 2 only TriZetto Facets.

Customer overlap

BucketCount
Named on Duck Creek Claims only17
Named on TriZetto Facets only3
Named on both0
of which US-named on at least one side0

Only on Duck Creek Claims

  • Berkshire Hathaway Specialty Insurance (US)
  • Hollard Insurance (AU)
  • Northbridge Financial Corporation (CA)
  • Tokio Marine (JP)
  • GEICO (US)
  • Pacific Specialty Insurance Company (US)
  • FCCI Insurance Group (US)
  • West Bend Insurance Company (US)
  • Society Insurance (US)
  • Skyward Specialty Insurance (US)
  • Shelter Insurance (US)
  • GAINSCO (US)
  • …and 5 more on the vendor card.

Only on TriZetto Facets

  • Geisinger Health Plan (US)
  • CareFirst BlueCross BlueShield (US)
  • BlueCross BlueShield of Tennessee (US)

Counts derived from 20sourced carrier-deployment entries across both vendor cards. Aggregate-only statements (e.g. “16 of the top 20”) excluded.

Stack position

Duck Creek Claims
Generation
modern
Stack layer
Claims administration
Founded
2000
Lines
auto, home, commercial, workers-comp, specialty
Replaces
mainframe claims systems
TriZetto Facets
Generation
modern
Stack layer
Claims administration
Founded
1997
Lines
health

Ownership and corporate context

Duck Creek Claims
Type
private-equity
Parent
Vista Equity Partners
Acquired
2023
Deal value
$2,600M

Source: Insurance Journal

TriZetto Facets
Type
subsidiary
Parent
Cognizant Technology Solutions
Acquired
2014
Deal value
$2,700M
Ticker
NASDAQ:CTSH

Source: Cognizant

Carrier-segment specialization

Duck Creek Claims — geographic split

  • US
    14
  • AU
    1
  • CA
    1
  • JP
    1

TriZetto Facets — geographic split

  • US
    3

Analyst coverage differential

Only Duck Creek Claims cited by
  • Insurance Journal (2023: Vista Equity Partners Completes $2.6B Buy of Duck Creek)
Only TriZetto Facets cited by
  • Gartner (2026: TriZetto Facets Enterprise Core Administrative Platform — Reviews & Ratings (Healthcare Payers Core Administrative Processing Solutions))
  • Everest Group (2024: Cognizant recognised as a Leader in the Healthcare Payer BPaaS Solutions PEAK Matrix Assessment 2024)

Recent news (last 12 months)

No news items in the last 12 months for either tool.

Sourced limitations

Duck Creek Claims
  • Public US-named deployments beyond Berkshire Hathaway Specialty Insurance are thinner than Guidewire ClaimCenter's. The named roster is global (BHSI, Hollard, Northbridge Financial, Tokio Marine) but US-specific public references are limited relative to the larger ClaimCenter customer surface.
    Source: Insurance Journal
TriZetto Facets
  • Cognizant's own public case-study page for a two-million-member regional health plan on Facets does not name the plan and gives only in-year figures (auto-adjudication rising to 95%, first-pass accuracy 98%, backlog reduction of 97%); named-customer quantitative disclosure for Facets is thin outside anonymised studies.
    Source: Cognizant

Limitations published on Phidea are sourced to the underlying citation and reflect what is publicly named — not an exhaustive list. Consult the vendor card for the full record.

Frequently asked

Do any carriers run both Duck Creek Claims and TriZetto Facets?
Not in Phidea's public roster. Across 20 sourced carrier-deployment entries on both vendor cards, zero carriers appear on both. The two tools are addressing different carriers within the same stack layer.
Who owns Duck Creek Claims and TriZetto Facets?
Duck Creek Claims is PE-owned (Vista Equity Partners). TriZetto Facets is a subsidiary of Cognizant Technology Solutions.
Which has more named US carriers?
Duck Creek Claims has the larger publicly-named US roster: Duck Creek Claims 14, TriZetto Facets 3. Public-roster size is a coverage signal, not a quality signal — vendors with stronger NDAs may have larger actual US footprints than the public count shows.
Where are these tools positioned in the insurance stack?
Both sit at the claims administration layer. Duck Creek Claims replaces mainframe claims systems; TriZetto Facets operates as a standalone vendor.

Adjacent reading