Liberate Innovations

Liberate Innovations was founded in 2022 in Palo Alto by Amrish Singh (CEO), Ryan Eldridge (CTO), and Jason St. Pierre (CPO). Singh and Eldridge came from Metromile, the pay-per-mile auto insurer; St. Pierre had worked at Twitter, Google, and Verily. The company launched publicly in January 2023 with a $7 million seed round led by Eclipse Ventures.

What it is. Liberate builds AI agents for property and casualty insurers. The core product is an insurance-native voice agent that answers inbound calls, collects first notice of loss, routes service requests, and completes end-to-end workflows without a human handling the call. The platform also runs over SMS, email, and digital web forms, and integrates with carrier core systems including Guidewire, Duck Creek, Insuresoft, and Snapsheet. Liberate describes its model as a "System of Action" rather than a system of record: the agents don't store the data, they orchestrate the workflow and push structured outputs into the insurer's existing systems.

Straight-through processing. The term describes a claim that auto-resolves without a human adjuster touching it. Liberate targets this outcome for high-volume, low-complexity personal lines claims — auto FNOL, homeowners water damage intake, simple coverage verification — by chaining voice intake to triage logic to automated vendor assignment and payment triggers. Branch Insurance achieved a 65% adoption rate for Voice AI plus digital FNOL and a 70% cost reduction after an eight-week deployment in November 2024. Liberate's homepage reports an 80% call resolution rate across its customer base and cites 1.3 million automated resolutions per month as of the October 2025 Series B announcement, up from 10,000 per month a year earlier.

Funding history. Three rounds totalling $72 million:

• January 2023 — $7 million seed, led by Eclipse Ventures.
• May 2024 — $15 million Series A, led by Redpoint Ventures (partners Alex Bard and Urvashi Barooah), with Commerce Ventures and Eclipse participating.
• October 2025 — $50 million Series B, led by Battery Ventures, with Canapi Ventures (new), Redpoint, Eclipse, and Commerce Ventures returning. Battery General Partner Marcus Ryu, co-founder and former CEO of Guidewire Software, joined the board. The round valued Liberate at $300 million post-money.

Named customers. Branch Insurance (home and auto, November 2024), Falcon Insurance Group (non-standard auto across seven US states, March 2025), and Vanguard Claims Administration (TPA, digital adjuster tooling live August 2023) are the most prominently documented. The About page also names Allied Trust, Indigo Insurance, Signature Insurance Group, RightSure, and GreatFlorida Insurance. Over 60 customers are claimed as of the Series B, concentrated in the top-100 US carriers and agencies.

Published metrics. Branch: 65% FNOL adoption, 70% cost savings. Platform-wide: 80% call resolution rate, 15% average sales increase, 23% average operational cost reduction, and a hurricane-claims response time reduced from 30 hours to 30 seconds in a published carrier case study. The company states it has processed over $100 billion in premiums through the platform.

Integration partners. Snapsheet (claims management, May 2025), Five Sigma (AI adjudication, July 2025), and HawkSoft (agency management). The Snapsheet integration is notable because Snapsheet is also a direct competitor in digital claims management — the two companies positioned the deal as complementary rather than displacement.

What it does not do. Liberate is not a carrier, does not hold underwriting risk, and does not replace a claims management system. It is a voice and workflow automation layer that sits in front of — and feeds data into — existing carrier platforms. Complex coverage disputes, litigation triage, and large-loss property claims still require human adjusters. The company's roadmap language around "reasoning AI agents" points toward those use cases, but no third-party case study documents full adjuster-free resolution for anything beyond intake and simple service requests as of May 2026.