Verisk Xactware (Xactimate)

Xactimate is the software most US property insurers use to write repair estimates after a claim. A contractor fixing storm damage submits an Xactimate estimate; an adjuster reviews one. Nearly everyone in property claims touches it. Xactware was founded in 1986, acquired by ISO in 2006, and is now part of Verisk (NASDAQ: VRSK).

Market footprint. Verisk says Xactware solutions are used by 22 of the top 25 US property insurance companies and by ~80% of insurance repair contractors and service providers. Individual carrier case studies are not widely published. The adoption numbers suggest the tool is effectively the industry default.

Why it is "modern" rather than AI-native. Xactimate is a pricing database and estimating tool. It holds material costs, labor rates, and regional price indexes. Verisk has added AI features, but the core product is a structured database and workflow, not an end-to-end AI system.

Where it sits in the old → new → AI map. Before Xactimate, adjusters relied on clipboards and local contractor knowledge. Xactimate standardized the estimate itself and added a claims-routing layer called XactAnalysis. Newer AI tools — Hover, Tractable for property damage, Nearmap/Betterview for aerial inspection — do not replace Xactimate yet. They feed data into it. The open question is whether the pricing database or the image-to-estimate pipeline ends up controlling the process.

Transparency flag. Like CCC ONE in auto claims, Xactimate has faced legal scrutiny from consumer-side lawyers over how carriers use its estimates in claim settlements. No court has ruled it fraud, but it is a governance consideration if your claims depend on disputed Xactimate figures.